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Bureaucracy and the public : a reader in official-client relations · Study

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ArticleBureaucracy and the public : a reader in official-client relations

Elihu Katz1973

Article1973

Bureaucracy and the public : a reader in official-client relations

Elihu Katz · Brenda Danet

21 citations·0/0 files stored

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Public Policy and Administration Research Administrative Law and Governance Public Administration and Governance

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Citations in this library

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Cited by

2011Reconfiguring self/identity/status/role 2002The relationship of customer satisfaction and service workers’ perceived control 1980Psychological Factors in Bureaucratic Encounters: Determinants and Effects of Interactions between Officials and Clients

Details

Year1973

Typearticle

Published1973-01-01

Languageen

Citations21

Files0 public / 0

ShelfPublic Policy and Administration Research

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openalex_workW616536013

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