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Rules and Red Tape: A Prism for Public Administration Theory and Research
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  • 2017Exploring the Job Demands–Resources Model of Work Engagement in Government: Bringing in a Psychological Perspective245 cited
  • 2019The Attitudinal, Behavioral, and Performance Outcomes of Work Engagement: A Comparative Meta-Analysis Across the Public, Semipublic, and Private Sector208 cited
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  • 2013Policymaking by Other Means140 cited
  • 2016The Effects of Leadership and Job Autonomy on Vitality: Survey and Experimental Evidence137 cited
  • 2021In AI we trust? Citizen perceptions of AI in government decision making133 cited
  • 2020Burdens, Sludge, Ordeals, Red tape, Oh My!: A User's Guide to the Study of Frictions130 cited
  • 2012Public Values and Public Service Motivation129 cited
  • 2021How-to Bureaucracy: A Concept of Citizens’ Administrative Literacy129 cited
  • 2017Relational job characteristics and job satisfaction of public sector employees: When prosocial motivation and red tape collide120 cited
  • 2018Comparing Work Engagement in People-Changing and People-Processing Service Providers: A Mediation Model With Red Tape, Autonomy, Dimensions of PSM, and Performance117 cited
  • 2018Formal institutions, informal institutions, and red tape: A comparative study116 cited
  • 2012Understanding Public and Nonprofit Managers' Motivation Through the Lens of Self-Determination Theory

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113 cited
  • 2015Change Leadership and Public Sector Organizational Change107 cited
  • 2014Green Tape and Job Satisfaction: Can Organizational Rules Make Employees Happy?99 cited
  • 2016Red Tape: Developing and Validating a New Job‐Centered Measure94 cited