Operations Strategy: Focusing Competitive Excellence

Abstract

I. INTRODUCTION-THE STRATEGIC OVERVIEW PERSPECTIVE. 1. Operations Management: The Key Competitive Weapon. 2. The Dimensions of Strategic Operations. 3. The Operations Strategy Process. CASES - PART I. Case I.- Operations Strategy at Waste Management. Case II.- Business Planning at Elco Manufacturing. II. STRUCTURE CONSIDERATIONS OF OPERATIONS STRATEGY. 4. The Integration of Organization Design. 5. Capacity Evaluation. 6. Facilities Strategy. 7. Production System Design. CASES - PART II. Case III.- Facilities Strategies at Courtyard by Marriott. Case IV.- Capacity Evaluation, Facilities Strategy & Production System Design at Elco Manufacturing. III. INFRASTRUCTURE CONSIDERATIONS OF OPERATIONS STRATEGY. 8. Operations Planning. 9. Improving Materials Management. 10. Just-in-Time. 11. Quality and Customer Service Management. 12. Productivity and Workforce Management. CASES - PART III. Case V.- Motorola - In Pursuit of Six Sigma. Case VI.- Operations, Inventory, and Quality Planning at Elco Manufacturing. IV. OPERATIONALIZING OPERATIONS STRATEGY. 13. The Management of Technology. 14. Policy-The Guide to Implementation. 15. Operations Management 2000: Toward the Millennium. CASES - PART IV. Case VII.- As GM goes ... So Goes the Nation. Case VIII.- New Product Development at Elco Manufacturing.

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