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Based on the limited empirical information of 12 demand-responsive transportation systems, preliminary planning guidelines have been developed to aid in the design of new demand-responsive systems. These guidelines facilitate the estimation of ridership, fleet size, staff requirement and costs. A summary is also presented of the major characteristics of these 12 demand-responsive systems that are operating in the United States and Canada. This summary illustrates the types of systems that have been recently implemented. They include many-to-many, many-to-few, many-to-one and route deviation systems.
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