Competing in the third wave: the ten key management issues of the information age

Abstract

Preface The Challenge Managing in the Third Wave Issue 1: Strategy: Pursue Renewal, Not Retrenchment Issue 2 :Customer Value: Match Competencies to Customers Issue 3 :Knowledge Management: Leverage Knowledge for Competitive Advantage Issue 4: Business Organization: Organize around Networks and Processes Issue 5 :Market Focus: Find and Keep Strategic, Profitable, and Loyal Customers Issue 6: Management Accounting: Manage the Business, Not the Numbers Issue 7: Measurement and Control: Strike a New Balance between Control and Empowerment Issue 8: Shareholder Value: Measure the New Source of Wealth Creation--Intellectual Assets Issue 9: Productivity: Encourage and Reward Value-Creating Work Issue 10: Transformation: Adopt the Third Wave Model Index

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