Supervision and Leadership in Tourism and Hospitality

Lynn Van der Wagen · Christine Davies

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Hospitality and Tourism Education Employee Performance and Management Leadership and Management in Organizations

Abstract

Introduction. 1. The Current Envirnoment. 2. The Role of the Supervisor. 3. Motivation. 4. Leadership. 5. Staffing. 6. Training and Assessment. 7. Planning and Organising Workflow. 8. Delegation and Control. 9. Decision-making and Problem-solving. 10. Staff Administration. 11. Staff Scheduling. 12. Policies and Procedures. 13. Written Communication. 14. Quality Management. 15. Occupational Health & Safety. 16. Security. Integrated Casestudy. Bibliography. Index.

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2002A STUDY OF THE HOTEL SUPERVISOR'S PERCEPTION TOWARD COLLEGE STUDENTS' WORK EXPERIENCES 2004HRM in tourism and hospitality: international perspectives on small to medium‐sized enterprises by Darren Lee‐Ross (ed.). Cassell, London, 1999. No. of pages: 208. ISBN: 0‐304‐70410‐5 (hardback). ISBN 304‐70411‐3 (paperback).

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