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Cited by

• 2012Modern Analysis of Customer Surveys: with Applications using R85 cited
• 2011Satisfaction and image as mediators of store loyalty drivers in grocery retailing74 cited
• 2021The Effect of Service Quality Elements on Customer Satisfaction42 cited
• 2016The Relationship of Customer Perceived Risk and Customer Satisfaction30 cited
• 2013The Dimensionality of Customer Satisfaction Survey Responses and Implications for Driver Analysis29 cited
• 2000Peak of the Day or the Daily Grind: Commuting and Subjective Well-Being25 cited
• 2019Digitally forecasting new music product success via active crowdsourcing22 cited
• 2020Influence of Service Quality on Customer Satisfaction and Customer Loyalty in the Private Banking Sector of Bangladesh: A PLS Approach22 cited
• 2021Measuring Customer Satisfaction and Customer Loyalty22 cited
• 2020Developing a Typology for the Visitors of Wineries and Proposing Recreational Activities to Improve their Experience.0 cited