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Preface Introduction PART I: THE SOCIAL WORKER AS PROBLEM SOLVER Introduction Needs, Unmet Needs and Problems The Social Context of Personal Problems Promoting and Preventing Change: Developing vs. Sustaining Perspectives on Problems: Working in Partnership Conclusion PART II: THE SOCIAL WORKER AS THINKER Introduction Reflective Practice: Developing Critical Analysis Skills Social Work as Education Thinking and Feeling: Emotional Intelligence Narratives and Meaning Making Conclusion PART III: THE SOCIAL WORKER AS MANAGER Introduction Managing Self Managing Processes, Tasks and Outcomes Managing Risk and Resources Managing Expectations Conclusion PART IV: THE SOCIAL WORKER AS PROFESSIONAL Introduction Traditional Professionalism The Legacy of Anti-professionalism Developing Empowering Professionalism Professionalism in Practice Conclusion Guide to Further Learning References Index
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