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Staffing and scheduling flexible call centers by two-stage robust optimization
16 references·1 citing·36 second hop
Staffing and scheduling flexible call centers by two-stage robust optimization (2016)Staffing and scheduling flexible call cen…Staffing and scheduling under nonstationary demand for service: A literature review (2015)Staffing and scheduling under…Robust counterparts of inequalities containing sums of maxima of linear functions (2012)Robust counterparts of inequa…Staffing Call Centers with Uncertain Demand Forecasts: A Chance-Constrained Optimization Approach (2010)Staffing Call Centers with Un…Robust Linear Optimization With Recourse (2009)Robust Linear Optimization Wi…Staffing Multiskill Call Centers via Linear Programming and Simulation (2008)Staffing Multiskill Call Cent…The Modern Call Center: A Multi‐Disciplinary Perspective on Operations Management Research (2007)The Modern Call Center: A Mul…Optimizing Call Center Staffing Using Simulation and Analytic Center Cutting-Plane Methods (2007)Optimizing Call Center Staffi…Computing robust basestock levels (2007)Computing robust basestock le…Staffing a Call Center with Uncertain Arrival Rate and Absenteeism (2006)Staffing a Call Center with U…The Price of Robustness (2004)The Price of RobustnessModeling Daily Arrivals to a Telephone Call Center (2004)Modeling Daily Arrivals to a …Adjustable robust solutions of uncertain linear programs (2004)Adjustable robust solutions o…Telephone Call Centers: Tutorial, Review, and Research Prospects (2003)Telephone Call Centers: Tutor…Improving the Sipp Approach for Staffing Service Systems That Have Cyclic Demands (2001)Improving the Sipp Approach f…Robust Convex Optimization (1998)Robust Convex OptimizationThe Operator-Scheduling Problem: A Network-Flow Approach (1974)The Operator-Scheduling Probl…Developing two heuristic algorithms with metaheuristic algorithms to improve solutions of optimization problems with soft and hard constraints: An application to nurse rostering problems (2020)Developing two heuristic algo…Stochastic Programming (1995)Robust solutions of uncertain linear programs (1999)Distributionally Robust Optimization and Its Tractable Approximations (2010)A practical guide to robust optimization (2015)Supply chain network design under uncertainty: A comprehensive review and future research directions (2017)Fundamentals of Queueing Theory. (1977)Simulation Modeling and Analysis. (1983)A two-stage method to determine the allocation and scheduling of medical staff in uncertain environments (2016)Sustainable Operations (2016)A Systematic Literature Review for Personnel Scheduling Problems (2020)Yield Management at American Airlines (1992)Statistical Analysis of a Telephone Call Center (2005)A Comparison of Univariate Time Series Methods for Forecasting Intraday Arrivals at a Call Center (2007)Are Call Center and Hospital Arrivals Well Modeled by Nonhomogeneous Poisson Processes? (2014)Poisson Arrivals See Time Averages (1982)Introduction to Matrix Analytic Methods in Stochastic Modeling (1999)Forecasting: theory and practice (2022)The measurement of experienced burnout (1981)Generating Sales While Providing Service: A Study of Customer Service Representatives' Ambidextrous Behavior (2011)Personnel scheduling: A literature review (2012)Simulation modeling and analysis (1999)Constrained optimization in expensive simulation: Novel approach (2009)Optimizing daily agent scheduling in a multiskill call center (2009)Traffic Delays at Toll Booths (1954)Fundamentals of queueing theory (2nd ed.). (1985)An introduction to queueing theory (1993)An Annotated Bibliography of Personnel Scheduling and Rostering (2004)Forecasting Daily Patient Volumes in the Emergency Department (2008)Optimal ambulance location with random delays and travel times (2008)Distributionally Robust Optimization Under Moment Uncertainty with Application to Data-Driven Problems (2010)Theory and Applications of Robust Optimization (2010)Cyclic Scheduling via Integer Programs with Circular Ones (1980)Optimal Shift Scheduling with Multiple Break Windows (1996)Staff scheduling at the United States Postal Service (2003)Solving two-stage robust optimization problems using a column-and-constraint generation method (2013)Data-Driven Distributionally Robust Optimization Using the Wasserstein Metric: Performance Guarantees and Tractable Reformulations (2015)
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References

  • 2004The Price of Robustness4,620 cited
  • 1998Robust Convex Optimization2,606 cited
  • 2004Adjustable robust solutions of uncertain linear programs1,428 cited
  • 2003Telephone Call Centers: Tutorial, Review, and Research Prospects1,360 cited
  • 2007The Modern Call Center: A Multi‐Disciplinary Perspective on Operations Management Research747 cited
  • 2001Improving the Sipp Approach for Staffing Service Systems That Have Cyclic Demands223 cited
  • 2004Modeling Daily Arrivals to a Telephone Call Center209 cited
  • 2008Staffing Multiskill Call Centers via Linear Programming and Simulation180 cited
  • 1974The Operator-Scheduling Problem: A Network-Flow Approach164 cited
  • 2015Staffing and scheduling under nonstationary demand for service: A literature review163 cited
  • 2006Staffing a Call Center with Uncertain Arrival Rate and Absenteeism158 cited
  • 2007Computing robust basestock levels151 cited
  • 2007Optimizing Call Center Staffing Using Simulation and Analytic Center Cutting-Plane Methods150 cited
  • 2009Robust Linear Optimization With Recourse127 cited
  • 2010Staffing Call Centers with Uncertain Demand Forecasts: A Chance-Constrained Optimization Approach

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102 cited
  • 2012Robust counterparts of inequalities containing sums of maxima of linear functions66 cited
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    • 2020Developing two heuristic algorithms with metaheuristic algorithms to improve solutions of optimization problems with soft and hard constraints: An application to nurse rostering problems40 cited