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Management of Service Operations: Text, Cases and Readings · Study

BookManagement of Service Operations: Text, Cases and Readings

W. Earl Sasser1979

Book1979

Management of Service Operations: Text, Cases and Readings

W. Earl Sasser · Richard Paul Olsen · D. Daryl Wyckoff

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Management and Optimization Techniques Customer Service Quality and Loyalty Business and Management Studies

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2007Does bureaucracy kill individual initiative? The impact of structure on organizational citizenship behavior in the hospitality industry 2006The emergence of service operations management as an academic discipline 2017Understanding the Impact of Green Initiatives and Green Performance on Financial Performance in the US 2001A preliminary investigation of the relationships between employee motivation/vision, service learning, and perceived service quality 2015Differences in service quality perceptions of stakeholders in the hotel industry 1991Consumer evaluation perspectives of service quality: evaluation factors and two-way model of quality 2011Service delivery system design: characteristics and contingencies 2002Market‐oriented value creation in service firms

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Year1979

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Published1979-10-01

Languageen

Citations252

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ShelfManagement and Optimization Techniques

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openalex_workW632549512

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