Operations Management: Concepts in Manufacturing and Services

Abstract

Section 1 Introduction to operations management: preview of operations management manufacturing operations service operations Section 2 Operations strategy: operations strategy. Section 3 Strategic decision categories in operations management: forecasting demand for goods and services product planning and process design long-range capacity planning and facility location managing quality technological developments in operations management organization and human resources. Section 4 Operation planning and control: global supply chain management aggregate production planning independent demand inventory management dependent demand inventory management - material requirements planning medium- and short-range capacity planning shop floor control just-in-time production design and scheduling of service systems project management quality analysis, measurement and improvement. Section 5 Operations strategy revisited: building competitive advantage through world-class manufacturing. Section 6 Tutorials: transportation problems decision analysis linear programming simulation waiting line models.

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