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Performance Analysis and Optimization of Inbound Call Centers · Study

BookPerformance Analysis and Optimization of Inbound Call Centers

Raik Stolletz2003

Book2003

Performance Analysis and Optimization of Inbound Call Centers

41 citations·0/0 files stored·Lecture notes in economics and mathematical systems

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Advanced Queuing Theory Analysis Wireless Communication Networks Research Healthcare Operations and Scheduling Optimization

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2010Operations in Financial Services—An Overview 2010Practical scheduling for call center operations 2008Profit-oriented shift scheduling of inbound contact centers with skills-based routing, impatient customers, and retrials 2008On the impact of customer balking, impatience and retrials in telecommunication systems 2019Retrial Queueing Models: A Survey on Theory and Applications 2004Routing and Staﬃng in Large Call Centers with Specialized and Fully Flexible Servers 2004Performance analysis of an inbound call center with skills-based routing 2014AN EFFICIENT METHOD FOR PERFORMANCE ANALYSIS OF BLENDED CALL CENTERS WITH REDIAL

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Year2003

Typebook

Published2003-01-01

VenueLecture notes in economics and mathematical systems

ISSN-L0075-8442

Languageen

Citations41

Files0 public / 0

ShelfAdvanced Queuing Theory Analysis

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doi10.1007/978-3-642-55506-0

openalex_workW635718013

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