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PrefaceThe Authors 1. Changing Demands and the HRD Function 2. Searching for Keys to HRD Effectiveness: The Research Study 3. Critical Elements of HRD Effectiveness: Research Results 4. The HRD Effectiveness Model 5. Close Relationships with Management 6. A Highly Professional HRD Staff 7. Building a Track Record 8. Developing a Plan for Improvement: Case Study 9. The HRD Effectiveness Improvement Process: Putting the Whole Picture Together 10. Anticipating Future Elements of HRD Effectiveness ReferencesIndex
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