If you measure it they will score: An assessment of international eGovernment benchmarking

Davy Janssen · Sabine Rotthier · Kris Snijkers

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E-Government and Public Services Public Policy and Administration Research Evaluation and Performance Assessment

Abstract

In this article we expound on the possible effects of eGovernment evaluation studies on countries' eGovernment policy. Performance measurement and benchmarking are two well-known tools for policy evaluation and feedback. Performance information has a

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1989Benchmarking: the search for industry best practices that lead to superior performance

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2008Benchmarking e-Government: Improving the national and international measurement, evaluation and comparison of e-Government 2014Benchmarks for Evaluating the Progress of Open Data Adoption 2007Evaluation instrument for e-government websites 2006Understanding and Measuring eGovernment: International Benchmarking Studies 2007Costs of e‐participation: the management challenges 2012Measurement and benchmarking foundations: Providing support to organizations in their development and growth using dashboards 2014Dashboards for supporting organizational development 2010Guiding Integrated Service Delivery: Synthesizing and Embedding Principles Using Role-Playing Games

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