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Total customer service : the ultimate weapon · Study

BookTotal customer service : the ultimate weapon

William H. Davidow1989

Book1989

Total customer service : the ultimate weapon

William H. Davidow · Bro Uttal

120 citations·0/0 files stored·Harper & Row eBooks

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Customer Service Quality and Loyalty Marketing and Advertising Strategies Service and Product Innovation

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2004Cognitive dissonance and the stability of service quality perceptions 2012Factors Affecting Employee Retention: A Comparative Analysis of two Organizations from Heavy Engineering Industry 2001Measurement and Management Issues in Customer Satisfaction Research: Review, Critique and Research Agenda: Part One 1997A dual perspective of customer orientation: a modification, extension and application of the SOCO scale 2003The customer's role in the service encounter: The effects of control and fairness 1998Intra-organisational Aspects of Service Quality Management: The Employees’ Perspective 2003The influence of time on student perceptions of service quality 1995Stock market reactions to customer service changes

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Year1989

Typebook

Published1989-01-01

VenueHarper & Row eBooks

Languageen

Citations120

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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openalex_workW640233883

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