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Outside In: The Power of Putting Customers at the Center of Your Business
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  • 2017GOOGLE: a reflection of culture, leader, and management62 cited
  • 2020Revolutionizing School HR Strategies and Practices to Reflect Talent Centered Education Leadership33 cited
  • 2019Creating Customer-Centric Organizations: The Value of Design Artefacts19 cited
  • 2014Interaktionen machen Marken – wie die Digitalisierung Interaktionen zum Kern der Markenführung macht16 cited
  • 2023Understanding intention to adopt telematics-based automobile insurance in an emerging economy: a mixed-method approach6 cited

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