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Service Science: The Foundations of Service Engineering and Management
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Service Science: The Foundations of Service Engineering and Management (2014)Service Science: The Foundations of Servi…Standardizing delivery processes to support service transformation: A case of a multinational manufacturing firm (2018)Standardizing delivery proces…Case Study Research: Design and Methods (1984)Qualitative research & evaluation methods (2002)Design Science in Information Systems Research1 (2004)Service Delivery Process improvement using Decision Support Systems in two manufacturing companies (2019)Implementing process improvement initiative: the role of visualisation and standardisation methods (2020)Scenario-based process querying for compliance, reuse, and standardization (2020)
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  • 2018Standardizing delivery processes to support service transformation: A case of a multinational manufacturing firm16 cited

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