No open-access location is known for this record yet.
No open-access location is known for this record yet.
With decades of booming development, tourism has arguably become the largest industry in the world. Along with such rapid development, the hotel sector has also experienced a period of enormous economic development within this period stimulating increased patronage significantly. Consequently, the demand for talent professional in management roles, especially among managers has increased significantly. This paper reviews the soft skills that are identified as essential for managers in international hotels with its focus on Asia. The hotel industry invests heavily in both formal and informal learning and development - with the former being more easily measured and the latter being less quantifiable being on-the-job learning. 'Soft skills', also referred to as people or interpersonal skills, are perceived as both essential skills to employment in managerial roles hotel management and enhanced through more formal management development interventions.
Loading…
Imported from OpenAlex (CC0) — nothing here is generated.