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Benchmarking for Best Practices in the Public Sector: Achieving Performance Breakthroughs in Federal, State, and Local Agencies

Patricia Keehley · Steven M. Medlin · Sue MacBride

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Public Policy and Administration Research Public Administration in Developing Nations Management Systems and Quality Improvement

Abstract

Introduction: How Best Practice Strengthen Public Organizations. PREPARING FOR BENCHMARKING. Understanding Best Practices. Benchmarking to Identify Best Practices. Assessing Organizational Readiness for Benchmarking. Selecting What to Benchmark. CONDUCTING BENCHMARKING TO ADAPT AND IMPLEMENT BEST PRACTICES. The Benchmarking Methodology Step by Step. Building Benchmarking Teams and Political Support. Finding a Best Practice Partner. Optimizing the Relationship with Your Partner. Analyzing the Research and Selecting Best Practices to Adapt. Adapting and Implementing Best Practices. Sustaining Lasting Performance Improvements. Resource: Directory of Benchmarking and Best Practices Organizations.

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