Seamless government : a practical guide to re-engineering in the public sector

Russell Matthew Linden

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Public Policy and Administration Research E-Government and Public Services Public Administration and Political Analysis

Abstract

NEW REALITIES FOR PUBLIC AGENCIES 1. The Quiet Revolution in American Government 2. The Evolution of Work in Public and Private Bureaucracies 3. A New Approach to Work: Re-Engineering and the Seamless Organization RE-ENGINEERING PUBLIC ORGANIZATIONS: PRINCIPLES, STRATEGIES, AND GUIDELINES 4. Principles of Re-Engineering 5. Setting the Stage for Re-Engineering 6. Re-Engineering Step-by-Step 7. Overcoming Public Sector Constraints 8. Aligning Systems to Support Seamless Work PULLING IT ALL TOGETHER 9. Re-Engineering Lessons from Two Agencies 10. Getting Started on Re-Engineering Conclusion: Working Without Walls.

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