In the Company of Others: An Introduction to Communication

Abstract

PART I: FUNDAMENTALS OF COMMUNICATION CHAPTER 1: COMPETENT COMMUNICATION: EFFECTIVE AND APPROPRIATE I. Benefits of Communication Competence II. Communication Myths III. Defining Communication IV. Defining Communication Competence V. Achieving Communication Competence VI. Creating a Communication Climate VII. Summary VIII. Film School BOX 1-1: Developing Communication Competence: Hindsight Bias Test BOX 1-2: Focus on Controversy: Ethics and Hypercompetitiveness CHAPTER 2: PERCEPTION OF SELF AND OTHERS: WHO AM I? WHO ARE THEY? I. The Perceptual Process II. Perception of Self III. Perception of Others IV. Communication Competence and Perceptual Challenges V. Summary VI. Film School BOX 2-1: Focus on Controversy: Self-Esteem: More Is Not Always Better BOX 2-2: Developing Communication Competence: Where Do You Draw the Line? CHAPTER 3: CULTURE AND GENDER I. Culture and Communication II. Intercultural Miscommunication III. Intercultural Communication Competence IV. Gender and Communication V. Communication Competence and Gender VI. Summary VII. Film School BOX 3-1: Developing Communication Competence: Be Ye Individualist or Collectivist? BOX 3-2: Focus on Controversy: Competition: Cultural Influence CHAPTER 4: LANGUAGE: SHARING MEANING WITH WORDS I. The Nature of Language II. The Abstracting Process III. Competent Language Use IV. Summary V. Film School BOX 4-1: Focus on Controversy: Aping Language: The Debate over Animals' Linguistic Abilities BOX 4-2: Developing Communication Competence: Measuring Connotative Meaning BOX 4-3: Focus on Controversy: Verbal Taboos: A Question of Appropriateness CHAPTER 5: NONVERBAL COMMUNICATION: SHARING MEANING WITHOUT WORDS I. Distinctions between Verbal and Nonverbal Communication II. Interconnectedness of Verbal and Nonverbal Communication III. Types of Nonverbal Communication IV. Communicating Competently with Nonverbal Codes V. Summary VI. Film School BOX 5-1: Developing Communication Competence: Nonverbal Communication Test BOX 5-2: Focus on Controversy: Gated Communities: Fortress America? CHAPTER 6: LISTENING TO OTHERS I. The Listening Process II. Competent Informational Listening III. Competent Critical Listening IV. Competent Empathic Listening V. Summary VI. Film School BOX 6-1: Developing Communication Competence: Focused Attention BOX 6-2: Focus on Controversy: Skepticism and Open-Mindedness: Inquiring Minds, Not Empty Minds BOX 6-3: Developing Communication Competence: Distinguishing Listening Responses PART TWO: INTERPERSONAL COMMUNICATION CHAPTER 7: POWER: THE INESCAPABLE INTERPERSONAL DYNAMIC I. Definition of Power II. Communication Indicators of Power III. Power Resources IV. Problems of Power Imbalance V. Competent Communication and Balancing Power VI. Summary VII. Film School BOX 7-1: Focus on Controversy: Gender and Relationship Aggression: A White-Hot Debate BOX 7-2: Developing Communication Competence: Assertiveness Self-Assessment Questionnaire CHAPTER 8: MAKING RELATIONSHIPS WORK I. Forming Close Relationships II. Sustaining Relationships with Competent Communication III. Technology and Competent Interpersonal Relationships IV. Intercultural Relationships and Communication Competence V. Summary VI. Film School BOX 8-1: Focus on Controversy: Cyberaddiction BOX 8-2: Developing Communication Competence: Cell Phone Etiquette for the Competent Communicator BOX 8-3: Developing Communication Competence: Netiquette CHAPTER 9: INTERPERSONAL CONFLICT MANAGEMENT I. Definition of Conflict II. Relationship Dialectics III. Communication Styles of Conflict Management IV. Managing Conflict Competently V. Summary VI. Film School BOX 9-1: Focus on Controversy: Ethical Conundrum: Is Honesty Always the Best Policy? PART THREE: GROUP COMMUNICATION CHAPTER 10: THE ANATOMY OF SMALL GROUPS I. The Genius of Groups II. The Structure of Small Groups III. Leadership IV. Summary V. Film School BOX 10-1: Developing Communication Competence: Playing By the Roles: A Self-Assessment BOX 10-2: Focus on Controversy: Gender and Ethnicity: Glass Ceiling or Tricky Labyrinth? CHAPTER 11: EFFECTIVE GROUPS I. Challenges of Group Composition II. Competent Group Decision Making and Problem Solving III. Teambuilding and Teamwork IV. Virtual Groups and Teams V. Summary VI. Film School BOX 11-1: Developing Communication Competence: A Sample Agenda for Group Meetings BOX 11-2: Developing Communication Competence: How to Achieve a Consensus PART FOUR: PUBLIC SPEAKING CHAPTER 12: PREPARING SPEECHES I. Audience Analysis II. Topic Choice and Analysis III. Researching the Topic IV. Supporting Materials V. Competent Outlining and Organizing VI. Summary VII. Film School BOX 12-1: Focus on Controversy: Wikipedia: Credible Scholarship or Mob Rule? BOX 12-2: Developing Communication Competence: Spotting Fallacies BOX 12-3: Developing Communication Competence: A Student Outline: Rough Draft and Revision CHAPTER 13: PRESENTING SPEECHES I. Addressing Speech Anxiety II. Gaining and Maintaining Attention III. Competent Presentation of Introductions and Conclusions IV. Competent Presentation of Supporting Materials V. Competent Style of Presentation: A Signature Event VI. Competent Delivery of Speeches VII. Summary VIII. Film School BOX 13-1: FOCUS ON CONTROVERSY: DELETING PRESIDENTIAL VERBAL GOOFS: AN ETHICAL QUESTION CHAPTER 14: INFORMATIVE SPEAKING I. Distinguishing Informative from Persuasive Speaking II. Types of Informative Speeches III. Guidelines for Competent Informative Speaking IV. Visual Aids V. Summary VI. Film School BOX 14-1: Developing Communication Competence: Examples of Signposts and Transitions BOX 14-2: Developing Communication Competence: Outline and Text of an Informative Speech BOX 14-3: Focus on Controversy: PowerPoint: Lots of Power, Little Point? CHAPTER 15: PERSUASIVE SPEAKING I. Foundations of Persuasion II. Competent Persuasive Speaking III. Summary IV. Film School BOX 15-1: Developing Communication Competence: A Sample Outline and Persuasive Speech APPENDIX: INTERVIEWING

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