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I. MANAGING THE DYNAMICS OF A CHANGING WORLD. 1. What Management Is and What Managers Do. 2. The Evolution of Management. 3. The Managerial Environments. 4. Managing in the Global Environment. 5. Ethics and Social Responsibility. II. MANAGING STRATEGIES AND PROCESSES. 6. Decision Making and Creative Problem Solving. 7. Strategic and Operational Planning. 8. Organization Design, Authority, and Power. 9. Managing Human Resources and Diversity. III. LEADING AND DEVELOPING PEOPLE IN ORGANIZATIONS. 10. Communicating for Results. 11. Motivating Employees. 12. Leadership in Action. 13. Managing Change, Organization Development, Conflict, and Stress. 14. Team Development and Empowerment Strategies. IV. CONTROL AND INFORMATION, SMALL-BUSINESS MANAGEMENT, AND YOUR FUTURE IN MANAGEMENT. 15. Understanding the Control Function and Managing Information. 16. Entrepreneurship and Small-Business Management. 17. Your Future in Management.
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