Total Quality Management from the Future: Practices and Paradigms

Edward Fuchs

16 citations0/0 files storedQuality Management Journal

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Quality and Supply Management Management and Optimization Techniques Management Systems and Quality Improvement

Abstract

Why hasn't total quality management (TQM) had broad and deep impact on the competitiveness of American companies? This article examines the issues that stand as roadblocks in the path of companies that strive to use TQM for competitive advantage. Two root-cause issues are identified: (1) lack of focus on strategic planning and core competences and (2) obsolete, outdated cultures. Analysis of the issues and root causes leads to a prescribed approach that can serve as an effective countermeasure.

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1992How the Baldrige Award really works.

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1996An integrative approach for selecting a TQM/BPR implementation plan 1998TQM implementation: organisation practices and information infrastructures

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