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Return on Quality: Measuring the Financial Impact of Your Company's Quest for Quality · Study

BookReturn on Quality: Measuring the Financial Impact of Your Company's Quest for Quality

Roland T. Rust1993

Book1993

Return on Quality: Measuring the Financial Impact of Your Company's Quest for Quality

Roland T. Rust · Anthony J. Zahorik · Timothy Lee Keiningham

203 citations·0/0 files stored

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Management Systems and Quality Improvement Quality and Supply Management Quality and Management Systems

Abstract

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Citations in this library

Stored only when both papers are in the corpus — 203 citations exist upstream.

Cited by

2007Measurement of Service Quality from the Customer's Perspective – An Empirical Study 1997Assessing regression-based importance weights for quality perceptions and satisfaction judgements in the presence of higher order and/orinteraction effects 2011Customer Delight 2009Higher Education Institutions: Satisfaction and Loyalty among International Students 2009Does Customer Satisfaction Matter to Investors? Findings from the Bond Market 1998Linking the customer contact model to service quality 2005Delivering Quality Service 2002The service quality construct on a global stage

Details

Year1993

Typebook

Published1993-12-01

Languageen

Citations203

Files0 public / 0

ShelfManagement Systems and Quality Improvement

Identifiers

openalex_workW654057460

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