Outsourcing and Offshoring in the 21st Century

Abstract

This chapter tracks the evolution of outsourcing theory and practice in order to develop a taxonomy of outsourcing generations. Our taxonomy identifies three generations, distinguished according to several definitional criteria: key drivers, outsourcing activities, relational features, critical success factors and performance measurement. Case study evidence consistent with the taxonomy proposed provides support to its efficacy as a valuable analytical platform for the study of outsourcing as a dynamic construct.

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