Preface PART I - Laying the foundations 1. Introduction 2. Politeness - Viewpoints 3. Pragmatics, indirectness and neg-politeness: a basis for politeness modeling 4. Politeness: the model PART II - Politeness and impoliteness in practice 5. A case study: Apologies 6. Requests and other directives 7. Other politeness-sensitive speech events 8. Politeness and its 'opposites' PART III - Further perspectives 9. Methods of data collection: empirical pragmatics 10. Interlanguage pragmatics and politeness across languages and cultures 11. Politeness and the history of English Appendix: Pragmatics, indirectness and neg-politeness: the background References Index
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