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Improving service quality in public transportation systems using automated customer feedback

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References

2005How (In)accurate Are Demand Forecasts in Public Works Projects?: The Case of Transportation731 cited
1996When Consumers Complain: A Path Analysis of the Key Antecedents of Consumer Complaint Response Estimates434 cited
2012Perceived Satisfaction with Public Transport Service in Nine European Cities237 cited
2009Analyzing Multimodal Public Transport Journeys in London with Smart Card Fare Payment Data180 cited
2003A survey of customer satisfaction barometers: Some results from the transportation-communications sector152 cited
2001Computer-Aided Scheduling of Public Transport151 cited
2010Estimation of Satisfied Customers in Public Transport Systems: A New Methodological Approach83 cited
2003A passenger travel demand model for Copenhagen82 cited

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2018An advanced analytical framework for improving customer satisfaction: A case of air passengers49 cited
2018The service recovery paradox in B2B relationships47 cited
2024Will urban shrinkage affect the level of basic public services supply?—The empirical evidence from 298 prefecture-level cities in China30 cited
2023How Do Stakeholders Perceive Transit Service Quality Attributes? – A study through Fuzzy-AHP27 cited
2017

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Spatial dynamics of tour bus transport within urban destinations

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2021Factors Influencing Public Transport Demand in Sicily During COVID-19 Era: A Study of Commuters’ Travel and Mode Choice Behaviors16 cited

2019Exploring the potential of using real-time traveler data in public transport disturbance management15 cited

2023Utilizing a machine learning ensemble to evaluate the service quality and passenger satisfaction among public transportations12 cited

2019Potentials of Context-Aware Travel Support during Unplanned Public Transport Disturbances11 cited

2021Methodological Approach for Evaluation and Improvement of Quality Transport Service in Public Road Passenger Transport10 cited

2023Corporate entrepreneurship in banks: The role of technology self-efficacy and technology-based customer relationship management10 cited

2021Investigations of the Dynamic Travel Time Information Impact on Drivers’ Route Choice in an Urban Area—A Case Study Based on the City of Bialystok8 cited

2016Fuzzy Analysis and Evaluation of Public Transport Service Quality: A Case Study of Dar es Salaam City, Tanzania6 cited