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1. Introduction - Peter Brophy 2. Keynote address: Disciplines, documents and data: emerging roles for libraries in the scholarly information infrastructure - Christine L. Borgman 3. Denmark's Electronic Research Library: implementation of userfriendly integrated search systems in Denmark - Bo Ohrstrom 4. An African experience in providing a digital library service: the African Virtual University (AVU) example - Pauline Ngimwa 5. Project StORe: expectations, a solution and some predicted impact from opening up the research data portfolio - Graham Pryor 6. Publishing, policy and people: overcoming challenges facing institutional repository development - Margaret Markland, Jayne Burgess, Sarah Taylor and Helen Standish 7. Libraries as a social space: enhancing the experience of distance learners using social software - Jane Secker and Gwyneth Price 8. The rise of recommendation and review: a place in online library environments? - Kara Jones and Kate Robinson 9. Re-usable learning objects for information literacy: are they practical? - Nancy Graham 10. An introduction to the LearnHigher Centre for Teaching & Learning (CETL), with particular reference to the information literacy learning area and its work on information literacy audits at Manchester Metropolitan University - Bob Glass and Jillian R. Griffiths 11. Information skills through electronic environments: considerations, pitfalls and benefits - Maggie Smart and Cath Hunt 12. Development of information-related competencies in European open and distance learning institutions: selected findings - Sirje Virkus 13. Improving information retrieval with dialogue mapping and concept mapping tools - Virpi Palmgren, Kirsi Heino and Jouni Nevalainen 14. Public libraries, learning and the creative citizen: a European perspective - Robert Davies and Geoff Butters 15. A user-centred approach to the evaluation of digital cultural maps: the case of the VeriaGrid system - Rania Siatri, Emmanouel Garoufallou, Ioannis Trohopoulos and Panos Balatsoukas 16. The process of assessment of the quality, usability and impact of electronic services and resources: a Quality Attributes approach - Jillian R. Griffiths 17. Reaching the unreachable in India: effective information delivery service model of DELNET and the challenges ahead - Sangeeta Kaul 18. Breaking through the walls: current developments in library service delivery: observations from a Sri Lankan perspective - Kamani Perera 19. Meeting users' needs online in real-time: a dream of librarians in the developing world - Anusha Wijayaratne 20. Information Central: a service success case study - Susan Robbins 21. Discrete library services for international students: how can exclusivity lead to inclusivity? - Moira Bent, Marie Scopes and Karen Senior 22. Are we ethical? A workshop on the ethical challenges of providing library services to distance learners - Gill Needham and Kay Johnson 23. Involving users in a technical solution to help assess the accessibility of websites - Jenny Craven and Jillian R. Griffiths 24. The reality of managing change: the transition to Intute - Caroline Williams.
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