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1. What drives the performance of financial institutions? Patrick T. Harker and Stavros A. Zenios 2. Efficiency of financial institutions: international survey and directions for future research Allen Berger and David Humphrey 3. Inside the black box: what explains differences in the efficiency of financial institutions Allen Berger and Loretta Mester Part I. Drivers of Performance: Indentification, Specification, and Measurement: 4. Diversification, organization, and efficiency: evidence from bank holding companies Peter Klein and Marc Saidenberg 5. Product focus versus diversification: estimates of x-efficiency for the US life insurance industry Joseph Meador, Harley Ryan and Caroline Schellhorn 6. Outperformance: does managerial specialization pay? Piet Eicholtz, Hans Op't Veld and Mark Schweitzer 7. Bank relationships: a review Steven Ongena and David C. Smith 8. Inside the black box: what makes a bank efficient? Frances Frei, Patrick Harker and Larry Hunter 9. An optimization framework for the triad: capabilities, service quality and performance Andreas Athanassopoulos 10. Disentagling within- and between-country efficiency differences of bank branches Andreas Soteriou, Andreas Athanassopolulos and Stavros A. Zenios Part II. Further Drivers of Performance: Innovation, Regulation and Technology: 11. The challenges of new electronic technologies in banking: private strategies and public policies Paul Horvitz and Lawrence J. White 12. Technological change, financial innovation and financial regulation in the US: the challenge for public policy Lawrence J. White Part IV. Performance and Risk Management: 14. Risks and returns in relationship and transaction banks: evidence from Bank's returns in Germany, Japan, and the UK and the US Kathryn Dewenter and Alan Hess 15. Acceptable risk: A study of global currency trading rooms in the US and Japan Srilata Zaheer.
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