An Investigation into Collaboration and Knowledge Managementduring Product Development in the Aerospace and Defence Industry

Abstract

Organisations need to overcome a number of challenges, including improving knowledge management, to ensure competitiveness in today’s global business environment. Product development and engineering design decisions are typically based on the knowledge available within enterprises. An ability to quickly discover and capture this knowledge and communicate with colleagues is required to enable effective outputs. An in-depth industry investigation, conducted within a leading manufacturing organisation in the Aerospace and Defence Industry (ADI), confirmed that knowledge management is only average. Employees would welcome the introduction of new technology to improve knowledge sharing and feel competent to use Web 2.0 and social media technologies. Based on the investigation, an interactive groupware prototype employing collaborative Web 2.0 technologies has been proposed. The prototype will be introduced as a case study to engineers within the collaborating company during product development \nprojects with benefits in productivity and collaborative practices being assessed.

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