Adoption and Use of Internet Banking in the Sultanate of Oman: An Exploratory Study

Imtiyaz Al-Sabbagh · Alemayehu Molla

50 citations0/0 files storedRMIT Research Repository (RMIT University Library)

No readable copy stored yet — this record is metadata only.

No open-access location is known for this record yet.

Literature note Cite in a project Citation map

Technology Adoption and User Behaviour Customer Service Quality and Loyalty Health, Technology, Consumer Behavior

Abstract

The aim of this paper is to explore the drivers and inhibitors of customers's Internet banking adoption in the Sultanate of Oman. Data from 225 respondents were used to address the aim. Our preliminary findings indicate that, in Oman, only two banks offer Internet banking services to customers. The main drivers of adoption appear to be compatibility, usefulness and ease of use. The extent of use is affected by lack of government support, poor quality of connection and page loading speed. Trust and face-to-face personal banking preference have been found as major inhibitors of IB adoption. Some preliminary implications for practitioners are highlighted.

Paper brief

Loading…

Cite this work

Citation unavailable for this work.

BibTeX RIS CSL-JSON

No public copy is stored for this record, so only the metadata is cited.

Citations in this library

Citation map →

Stored only when both papers are in the corpus — 50 citations exist upstream.

References

1989Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology 1985From Intentions to Actions: A Theory of Planned Behavior 1995Understanding Information Technology Usage: A Test of Competing Models 2000Factors Influencing the Adoption of Internet Banking 1999Adoption of Internet banking by Australian consumers: an empirical investigation 2001An empirical investigation of the Turkish consumers’ acceptance of Internet banking services 2001The adoption of Internet financial services: a qualitative study 2001Electronic Banking in Malaysia: A Note on Evolution of Services and Consumer Reactions

Cited by

2011E-banking in Jordan 2018Evaluating the service quality of solar product companies using SERVQUAL model 2013Assessment of Internet Banking Adoption: An Empirical Analysis 2008Incorporating the Innovation Attributes Introduced by Rogers’Theory into Theory of Reasoned Action: An Examination of Internet Banking Adoption in Yemen 2008The Adoption of e-Banking: The Case of Omani Banks

Explore the map →

Papers that cite the same references — the relational fallback while embeddings are still backfilling.

Imported from OpenAlex (CC0) — nothing here is generated.