Effect of E-commerce on Organizational Performance: A Review

Shukurat Moronke Bello · Umar M. Umar · Zakariyya Musa · Muhammed L. Tijjani

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E-commerce and Technology Innovations Technology Adoption and User Behaviour Digital Innovation in Industries

Abstract

E-commerce is an important factor that can contribute to strengthening organizational performance. This study examined the effect of e-commerce on organizational performance. As a conceptual paper, this research utilized a structured literature review to analyze the extant literature, empirical studies, and explore the theory underpinning e-commerce and organizational performance. The formulation of the framework is based on a review of the e commerce and organizational performance literature. If this research framework is validated, it provides an avenue for organizations to develop new strategies for enhancing organizational performance. The findings also revealed that e-commerce tools in organizations are necessary for enhancing performance.

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