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Towards Airport Passenger Experience Models
3 references·5 citing·31 second hop
Towards Airport Passenger Experience Models (2019)Towards Airport Passenger Experience Mode…Passenger experience in an airport: an activity-centred approach (2009)Passenger experience in an ai…Understanding customer experience. (2007)Understanding customer experi…Airport futures: Towards a critique of the aerotropolis model (2007)Airport futures: Towards a cr…Analyzing passenger behavior in airport terminals based on activity preferences (2021)Analyzing passenger behavior …Does the nature of airport terminal service activities matter? Processing and non-processing service quality, passenger affective image and satisfaction (2020)Does the nature of airport te…A passenger-centred model in assessing airport service performance (2019)A passenger-centred model in …The power of information on customers’ social withdrawal and citizenship behavior in a crowded service environment (2018)The power of information on c…Modelling Passengers’ Activity Choice in Airport Terminal before the Security Checkpoint: The Case of Portela Airport in Lisbon (2015)Modelling Passengers’ Activit…Enterprise Logistics in the Information Era (1997)Logistics, strategy and structure (1998)Airline Traffic and Urban Economic Development (2003)Planning, Sustainability and Airport-Led Urban Development (2009)The role of major infrastructure in subregional economic development: an empirical study of airports and cities (2014)Service quality of airports' food and beverage retailers. A fuzzy approach (2016)Discrete Choice Analysis (1985)BIOGEME: a free package for the estimation of discrete choice models (2003)How important are commercial revenues to today's airports? (2008)Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Switching barriers and repurchase intentions in services (2000)Co-creation experiences: The next practice in value creation (2004)Determinants of recovery satisfaction and service loyalty: the differing effects of service recovery system and service recovery performance (2020)The Influence of Social Crowding on Consumers’ Preference for Green Products (2022)How social crowding undermines happiness from experiential purchases more than material purchases (2024)Importance-Performance Analysis (1977)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Statistical design and analysis of experiments: with applications to engineering and science (1990)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Airport Self-Service Technologies, Passenger Self-Concept, and Behavior: An Attributional View (2021)A review of air transport service quality studies: current status and future research agenda (2023)Evaluating Airport Service Quality Based on the Statistical and Predictive Analysis of Skytrax Passenger Reviews (2024)Specification Tests for the Multinomial Logit Model (1984)The Relative Importance of Perceived Ease of Use in IS Adoption: A Study of E-Commerce Adoption (2000)Online Customer Experience in e-Retailing: An empirical model of Antecedents and Outcomes (2012)Customer experience management: toward implementing an evolving marketing concept (2015)A framework for model integration and holistic modelling of socio-technical systems (2015)Antecedents and consequences of passenger satisfaction with the airport (2020)Service quality in a mid-sized air terminal: A SEM-MIMIC ordinal probit accounting for travel, sociodemographic, and user-type heterogeneity (2020)
this work references cited by second hop

References

  • 2007Understanding customer experience.1,295 cited
  • 2007Airport futures: Towards a critique of the aerotropolis model107 cited
  • 2009Passenger experience in an airport: an activity-centred approach49 cited

Cited by

  • 2020Does the nature of airport terminal service activities matter? Processing and non-processing service quality, passenger affective image and satisfaction48 cited
  • 2018The power of information on customers’ social withdrawal and citizenship behavior in a crowded service environment35 cited
  • 2021Analyzing passenger behavior in airport terminals based on activity preferences30 cited
  • 2015Modelling Passengers’ Activity Choice in Airport Terminal before the Security Checkpoint: The Case of Portela Airport in Lisbon28 cited
  • 2019A passenger-centred model in assessing airport service performance17 cited

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