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Towards Airport Passenger Experience Models
3 references·5 citing·33 second hop
Towards Airport Passenger Experience Models (2019)Towards Airport Passenger Experience Mode…Passenger experience in an airport: an activity-centred approach (2009)Passenger experience in an ai…Understanding customer experience. (2007)Understanding customer experi…Airport futures: Towards a critique of the aerotropolis model (2007)Airport futures: Towards a cr…Analyzing passenger behavior in airport terminals based on activity preferences (2021)Analyzing passenger behavior …Does the nature of airport terminal service activities matter? Processing and non-processing service quality, passenger affective image and satisfaction (2020)Does the nature of airport te…A passenger-centred model in assessing airport service performance (2019)A passenger-centred model in …The power of information on customers’ social withdrawal and citizenship behavior in a crowded service environment (2018)The power of information on c…Modelling Passengers’ Activity Choice in Airport Terminal before the Security Checkpoint: The Case of Portela Airport in Lisbon (2015)Modelling Passengers’ Activit…Enterprise Logistics in the Information Era (1997)Logistics, strategy and structure (1998)Airline Traffic and Urban Economic Development (2003)Planning, Sustainability and Airport-Led Urban Development (2009)The role of major infrastructure in subregional economic development: an empirical study of airports and cities (2014)Service quality of airports' food and beverage retailers. A fuzzy approach (2016)Discrete Choice Analysis (1985)BIOGEME: a free package for the estimation of discrete choice models (2003)How important are commercial revenues to today's airports? (2008)IoT Capabilities in Regaining Travelers’ Confidence Through Touchless Travel: An Empirical Study for the Revival of the Airline Sector (2023)Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Switching barriers and repurchase intentions in services (2000)Co-creation experiences: The next practice in value creation (2004)Determinants of recovery satisfaction and service loyalty: the differing effects of service recovery system and service recovery performance (2020)The Impact of Employees’ Perceived Customer Citizenship Behaviors on Organizational Citizenship Behaviors: The Mediating Roles of Employee Customer-orientation Attitude (2022)The Influence of Social Crowding on Consumers’ Preference for Green Products (2022)Importance-Performance Analysis (1977)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Statistical design and analysis of experiments: with applications to engineering and science (1990)Developing a passenger-centered airport: A case study of Urumqi airport in Xinjiang, China (2023)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Airport Self-Service Technologies, Passenger Self-Concept, and Behavior: An Attributional View (2021)A review of air transport service quality studies: current status and future research agenda (2023)The importance of information quality according to the type of employee in the airline industry: Robot versus human (2023)Specification Tests for the Multinomial Logit Model (1984)The Relative Importance of Perceived Ease of Use in IS Adoption: A Study of E-Commerce Adoption (2000)Online Customer Experience in e-Retailing: An empirical model of Antecedents and Outcomes (2012)Customer experience management: toward implementing an evolving marketing concept (2015)A framework for model integration and holistic modelling of socio-technical systems (2015)Antecedents and consequences of passenger satisfaction with the airport (2020)Service quality in a mid-sized air terminal: A SEM-MIMIC ordinal probit accounting for travel, sociodemographic, and user-type heterogeneity (2020)
this work references cited by second hop

References

  • 2007Understanding customer experience.1,295 cited
  • 2007Airport futures: Towards a critique of the aerotropolis model107 cited
  • 2009Passenger experience in an airport: an activity-centred approach49 cited

Cited by

  • 2020Does the nature of airport terminal service activities matter? Processing and non-processing service quality, passenger affective image and satisfaction48 cited
  • 2018The power of information on customers’ social withdrawal and citizenship behavior in a crowded service environment35 cited
  • 2021Analyzing passenger behavior in airport terminals based on activity preferences30 cited
  • 2015Modelling Passengers’ Activity Choice in Airport Terminal before the Security Checkpoint: The Case of Portela Airport in Lisbon28 cited
  • 2019A passenger-centred model in assessing airport service performance17 cited

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