References

• 1999‘An assembly line in the head’: work and employee relations in the call centre808 cited
• 2003The Labour of Aesthetics and the Aesthetics of Organization571 cited
• 2000Entrapped by the ‘electronic panopticon’? Worker resistance in the call centre546 cited
• 2003Disconnected Capitalism: Or Why Employers Can't Keep Their Side of the Bargain482 cited
• 2002‘We Recruit Attitude’: The Selection and Shaping of Routine Call Centre Labour416 cited
• 2000Aesthetic Labour in Interactive Service Work: Some Case Study Evidence from the ‘New’ Glasgow377 cited
• 2007Employee experience of aesthetic labour in retail and hospitality376 cited
• 1998Beyond bureaucracy? Work organization in call centres331 cited
• 2005The importance of attitude and appearance in the service encounter in retail and hospitality311 cited
• 2001Edwards Revisited: Technical Control and Call Centres296 cited
• 2004Brand Culture and Branded Workers: Service Work and Aesthetic Labour in Fashion Retail288 cited
• 2003‘Subterranean Worksick Blues’: Humour as Subversion in Two Call Centres283 cited
• 2001Ignorant Theory and Knowledgeable Workers: Interrogating the Connections between Knowledge, Skills and Services255 cited
• 1991Consumers' Reports: Management by Customers in a Changing Economy236 cited