Article2011

MEASURING RESULTS OF TRAINING WITH ROI METHOD: AN APPLICATION IN A 5- STAR HOTEL IN ANTALYA REGION OF TURKEY

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Human Resource Development and Performance Evaluation Hospitality and Tourism Education Education, Management, Technology, Human Resources

Abstract

This study shows result of training using return on investment (ROI) method for a 5-star hotel in the Antalya Region of Turkey. This study makes a valuable contribution to a range of pertinent literatures. ROI measurement has identified that a return on investment (payback period) is in the order of 4.5 months for the hotel under investigation. This finding might be regarded as acceptable when taken in context to the cost of software programs.

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1992The balanced scorecard : measures that drive performance 1992The balanced scorecard--measures that drive performance.2012Return on Investment in Training and Performance Improvement Programs 1984Fundamentals of Management 1998The Four Levels of Evaluation 2003İNSAN KAYNAKLARI YÖNETİMİ 1994Measuring return on investment 1996Was it the training

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