Developing Inclusive Models of Reference and Instruction to Create Information Literate Communities

Abstract

Reference service and information literacy are both central to the professional practice of librarianship. The role of instruction in reference work is widely recognised but not always properly acknowledged. Technological developments have transformed access to information resources and raised awareness of information literacy. Key themes in reference and instruction include tiered services, online delivery, virtual environments, collaborative relationships and strategic integration. Paraprofessionals and others are increasingly deployed in informational and instructional services. Information literacy has emerged as a specialist field requiring pedagogical knowledge and skills. Strategies for information literacy need to become more interactive and elevated to the network level.

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