Potential Customer Satisfaction Improvement Index based on Kano Model

임성욱 · 박영택

25 citations0/0 files storedJournal of the Korean society for quality management

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Quality Function Deployment in Product Design Customer Service Quality and Loyalty Color perception and design

Abstract

Customer satisfaction is an ever-growing concern of management throughout the world. To find the way to increase customer satisfaction, we must understand customer requirements. Kano distinguishes between three types of product requirements (;must-be, one-dimensional, attractive requirement) which i...

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2012Wordings of the Kano Model's Questionnaire 2013Comparing the Questionnaires for Classifying Quality Attributes in the Kano Model

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