Enterprise resource planning systems induced stress: a comparative empirical analysis with young and elderly SAP users

Abstract

In this research study we investigate whether and how ERP system characteris-tics cause its users to experience stress. In order to do so, we analyze a research model explaining enterprise resource planning systems induced stress with an empirical study in two organizations (N=227). The results reveal that usefulness, complexity, reliability, and pace of change are important ERP system characteris-tics leading to the perception of stressors and exhaustion. Furthermore, our com-parative empirical analysis with young and elderly ERP users indicate that the el-derly ones perceive ERP characteristics more negatively and are more stressed and exhausted than the younger users.

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