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Estimating characteristics of queueing networks using transactional data

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References

1987Introduction to Queueing Networks688 cited
1995Large Deviations For Performance Analysis: Queues, Communication and Computing211 cited
1996Large Deviations for Performance Analysis: Queues, Communications, and Computing, Adam Shwartz and Alan Weiss (New York: Chapman and Hall, 1995).142 cited
1990The Queue Inference Engine: Deducing Queue Statistics from Transactional Data93 cited
1992Deducing Queueing from Transactional Data: The Queue Inference Engine, Revisited46 cited
1992Exploiting Markov chains to infer queue length from transactional data34 cited

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2008Service Engineering of Call Centers: Research, Teaching, and Practice19 cited
2017Parameter and State Estimation in Queues and Related Stochastic Models: A Bibliography14 cited
2020Queueing Inference for Process Performance Analysis with Missing Life-Cycle Data12 cited
2010Queue inference from periodic reporting data12 cited
2010Service Engineering: Data-Based Course Development and Teaching9 cited

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