Factors Affecting the Adoption of Knowledge Management Technologies: An International Perspective

Abstract

As global competition continues to heighten, organizations are realizing they must effectively use and manage employee knowledge to remain competitive. Information technology (IT) facilitates knowledge management through enabling rapid dispersion of knowledge, collaborative work efforts, and effective storage and retrieval of knowledge. While theoretical and case-based research has explored facets of knowledge management, empirical work concerning the factors that enable adoption of knowledge management technologies is lacking. This research will investigate this important issue through a sample survey of IT executives in the United States, Mexico and Japan. A framework consisting of three categories of variables is used: organizational, technical, and environmental. Findings in each of these areas offer important implications for research and practice.

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