The Enabling Role of Information Technology for Business Performance Management

Abstract

As a consequence of various shortcomings of traditional, isolated support concepts, the IT industry has developed several new concepts and tools to meet business requirements for a highly integrated, low-latency, adaptive performance management support. In this paper, recent trends in the IT market are analysed. Certain convergence trends are identified which contribute to an appropriate IT support for business performance management. As a conceptual foundation of performance management system implementations, it support processes for business performance management proposed. All findings are based on a large-scale cooperation project of a business school and five large service companies.

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