Web Accessibility Compliance of Internet Bankings in Korea

Abstract

According to the statistics revealed by Bank of Korea on March, 2007, banking transactions outnumbered face-to-face banking services in Korea. banking is becoming essential in every financial service sectors. For people with disabilities, banking is more meaningful because they do not need to visit the bank, thereby saving inconvenient trips. Governments in many countries are working on setting standards and laws on the web accessibility for people with disabilities. Korea government enacted Korea Disability Discrimination Act in 2007. This paper examined the web accessibility compliance of banking sites. Twenty one banking sites were selected from the list in the Korea Federation of Banks's Web sites. We examined four major checkpoints that are considered crucial among the fourteen checkpoints in Internet Web Contents Accessibility Guidelines which was amended by Ministry of the information and Communication in 2005. The results showed that all of the twenty one banking sites didn't meet the four major checkpoint requirements. Moreover, only one banking site satisfied alt-text requirement that is considered the most fundamental among the checkpoints.

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