Procurement process maturity: key to performance measurement

Rene G. Rendon

68 citations0/0 files storedJournal of Public Procurement

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Public Procurement and Policy Public Policy and Administration Research Quality and Supply Management

Abstract

Performance measurement has been receiving increased attention in public organizations. As performance measurement systems begin to take on a central focus by public sector organizations, the challenges of measuring and improving critical organizational processes continue to increase in importance. Furthermore, as the procurement process continues to gain critical importance in public sector organizations, the need to apply specific performance measurement methods to measure and improve the procurement processes is essential for mission success. This article introduces the Contract Management Maturity Model (CMMM) as a method for assessing, measuring, and improving an organization’s procurement processes. The results of the case study describe the organizational benefits of using a contract management maturity model as a performance measurement, as well as a process improvement method.

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References

1982Out of the Crisis 2004A guide to the project management body of knowledge (PMBOK guide)1988Juran on planning for quality 2004Governing by Network: The New Shape of the Public Sector 2003Balanced Scorecard Step-by-Step for Government and Nonprofit Agencies 2003Measuring Performance in Public and Nonprofit Organizations 2002World Class Supply Management The Key To Supply Chain Management 1999Winning in business with enterprise project management

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