Article

CULTURAL FITS AND MISFITS: IS ERP A UNIVERSAL SOLUTION?

670 citations0/0 files storedUCLA - Biblioteca de Ciencias y Tecnologia Felix Morales Bueno

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ERP Systems Implementation and Impact Enterprise Management and Information Systems Corporate Governance and Management

Abstract

This article focuses on weather enterprise resource planning (ERP) is able to provide the functionality that is required by an organization or not    This article focuses on weather enterprise resource planning (ERP) is able to provide the functionality that is required by an organization or not. ERP implementation is more complex due to cross-module integration, data standardization, adoption of the underlying business model. Few organizational users understand the functionality of ERP enough to appreciate the implications of adoption. Similarly, few ERP consultants understand their clients' business processes sufficiently to highlight all critical areas of mismatches. Misfits arose either from company-specific, public sector-specific or country-specific requirements that did not match the capabilities of the ERP package. Data misfits arise from incompatibilities between organizational requirements and ERP package in terms of data format or the relationships among entities as represented in the underlying data model. Control misfits arise from missing validation procedures or checking routines. Output misfits arise from incompatibilities between organizational requirements and the ERP package in terms of the presentation format and the information content of the output. The analysis of unanticipated misfits in ERP does not dispute the trend in ERP adoption. Vendors need to spend more time explaining the embedded data requirements and processes to the organization. Organizations need to acquire more skills to ask and probe for such details.

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References

2000The Enterprise System Experience— From Adoption to Success

Cited by

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