Bank Branch Operating Efficiency: A DEA Approach

Zijiang Yang

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Efficiency Analysis Using DEA Banking stability, regulation, efficiency Banking Sector Performance and Management

Abstract

Abstract — In today’s economy and society, performance analyses in the services industries attract more and more attention. This paper presents an evaluation of 240 branches of one big Canadian bank in Greater Toronto Area using Data Envelopment Analysis (DEA). Special emphasis was placed on how to present the DEA results to management so as to provide more guidance to them on what to manage and how to accomplish the changes. Finally the potential management uses of the DEA results were presented.

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References

1984Some Models for Estimating Technical and Scale Inefficiencies in Data Envelopment Analysis 2002William W.Cooper,Lawrence M.Seiford,Kaoru Tone 著, DATA ENVELOPMENT ANALYSIS : A Comprehensive Text with Models, Applications, References and DEA-Solver Software, Kluwer Academic Publishers, 2000年, 318頁 1992Data Envelopment Analysis: The Assessment of Performance 2004Combining DEA Window Analysis with the Malmquist Index Approach in a Study of the Canadian Banking Industry 2004Efficiency measurement of the Greek commercial banks with the use of financial ratios: a data envelopment analysis approach 2002Financial deregulation and total factor productivity change: An empirical study of Turkish commercial banks 2004Productivity change in European banking: A comparison of parametric and non-parametric approaches 2000Multicomponent Efficiency Measurement and Shared Inputs in Data Envelopment Analysis: An Application to Sales and Service Performance in Bank Branches

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