Internet banking in Jordan: an Arabic instrument validation process.

Emad Ahmed Abu-Shanab

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Technology Adoption and User Behaviour Customer Service Quality and Loyalty Health, Technology, Consumer Behavior

Abstract

Abstract: Internet banking is booming in Jordan and it is time for banks and customers to reap the benefits from such technology. Bank customers ’ propensity to use internet banking is dependent on their attitudes towards such technology. This work validates an Arabic technology acceptance instrument through a rigorous process so that banks can better understand the factors that affect the customer’s intention to use the internet banking technology. The work utilized the backward translation method and developed an Arabic instrument for eleven constructs that yielded an acceptable level of reliability. Conclusions, implications and future work are provided at the end of the paper.

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References

1989Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology 1989User Acceptance of Computer Technology: A Comparison of Two Theoretical Models 2000A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies 1982Self-efficacy mechanism in human agency.1988Intrinsic Motivation and Self-Determination in Human Behavior 2001Efficacy of the Theory of Planned Behaviour: A meta‐analytic review 1991Development of an Instrument to Measure the Perceptions of Adopting an Information Technology Innovation 1995Understanding Information Technology Usage: A Test of Competing Models

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2016The Effect of Security and Privacy Perceptions on Customers’ Trust to Accept Internet Banking Services: An Extension of TAM 2014A Theoretical Model for Internet Banking: Beyond Perceived Usefulness and Ease of Use 2022A study of increasing adoption trends of digital technologies-An evidence from Indian banking 2011A Bibliometric Analysis of Articles Citing the Unified Theory of Acceptance and Use of Technology 2019

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