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• 2007The Effect of Consumer Privacy Empowerment on Trust and Privacy Concerns in E-Commerce131 cited
• 2016Capacity building for sustained competitive advantage: a conceptual framework96 cited
• 2012Return on relationships: conceptual understanding and measurement of mutual gains from relational business engagements86 cited
• 2011Cognitive and Affective Trust between Australian Exporters and Their Overseas Buyers64 cited
• 2014Environmental factors influencing the management of key accounts in an Arab Middle Eastern context46 cited
• 2006Sport Tourists' Loyalty: A Conceptual Model37 cited
• 2017The Routledge Handbook of Hospitality Marketing33 cited
• 2006The influence of customer relationship management on the service quality of banks29 cited
• 2012Young adults’ relationship intentions towards their cell phone network operators25 cited
• 2014Empirical Analysis of Marketing Mix Strategy and Student Loyalty in Education Marketing25 cited
• 2007Love at First Sight or a Long-Term Affair?21 cited
• 2013Does where you stand depend on how you behave? Networking behavior as an alternative explanation for gender differences in network structure20 cited
• 2015Implications of Relationship Marketing Indicators to Enable Organizational Growth19 cited