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The performance analysis of multiserver systems is notoriously hard, especially when the system involves resource sharing or prioritization. We provide two new analytical tools for the performance analysis of multiserver systems: moment matching algorithms and dimensionality reduction of Markov chains (DR). Moment matching algorithms allow us to approximate a general distribution with a phase type (PH) distribution. Our moment matching algorithms improve upon existing ones with respect to the computational efficiency (we provide closed form solutions) as well as the quality and generality of the solution (the first three moments of almost any nonnegative distribution are matched). Approximating job size and interarrival time distributions by PH distributions enables modeling a multiserver system by a Markov chain, so that the performance of the system is given by analyzing the Markov chain. However, when the multiserver system involves resource sharing or prioritization, the Markov chain often has a multidimensionally infinite state space, which makes the analysis computationally hard. DR allows us to closely approximate a multidimensionally infinite Markov chain with a Markov
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