Entrepreneurial Characteristics of Small and Medium Hotel Owner-Managers

Mastura Jaafar · Siti Aishah Maideen · M. S. Siti Zaleha

22 citations0/0 files storedWorld Applied Sciences Journal

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Entrepreneurship Studies and Influences Diverse Aspects of Tourism Research Migration, Ethnicity, and Economy

Abstract

This study seeks to identify the demographic profile and entrepreneurial characteristics of small and medium hotel (SMH) owner-managers in East Peninsular Malaysia. Literature reveals that there is very limited empirical evidence on entrepreneurship studies in the tourism industry. This study attempts to document the demographic profile and entrepreneurial characteristics of small and medium hotel entrepreneurs (SMHEs) in Malaysia. Self-administered questionnaires were used to collect data from 145 SMHEs, with 137 questionnaires deemed useable. The results convey that majority of SMHEs are middle-aged or older males, with secondary and upper levels of formal education and whose prior specialization or knowledge are unrelated to tourism. However, the low entry barrier in the industry has given them an opportunity to be part of the industry. Majority of these SMHEs started operations after the 1997 financial crisis. Their demographic profile does not serve a significant factor in their involvement in the business; however, their self-confidence and highly independent personalities could have stimulated their business interest and aided their survival in the industry.

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References

1998The basics of social research 1984Differentiating Entrepreneurs from Small Business Owners: A Conceptualization 2000Characteristics and goals of family and owner-operated businesses in the rural tourism and hospitality sectors 2007The Department of Trade and Industry 2003Small Business Growth: Intention, Ability, and Opportunity 2003The perception of small and medium sized tourism accommodation providers on the impacts of the tour operators’ power in Eastern Mediterranean 2004Small business owner‐managers and their attitude to risk 2008Understanding the small business owner: what they really aim at and how this relates to firm performance

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