Analisa Kesuksesan Sistem Informasi Akademik di Perguruan Tinggi dengan Menggunakan D & M IS Success Model (Studi Kasus: ITS Surabaya)

Abstract

Implementation of academic information system in universities are used to process academic data.The purpose of this research is to measure and test the variables and indicators that influence the success of academic information system in universities with ITS as a case study.Adopting Delone & Mclean IS Success research model, a set of structured questionnaires were distributed to 115 respondents who qualified as users (students, faculty, and staff employees).Test validity, reliability and outliers of the data was conducted to obtain valid and reliable data.The data were processed using Structural Equation Modeling (SEM).In this research, the variables used in this study include system quality, information quality, service quality, usage, user satisfaction and net benefits.The results has showed that in the first model there is significant positive correlation between: quality of the system, information quality and service quality.Service quality and user satisfaction also has a significant positive correlation on the use of academic information system.The use of information systems academic and academic information system user satisfaction has a significant positive effect on net benefits of academic information system.On the second model there is a relationship between variables, namely: system quality and service quality has a significant positive effect on the use of academic information system.System quality, information quality, service quality and the use of academic information system also has a significant positive effect on academic information system user satisfaction.Academic information system usage and user satisfaction of academic information system has positive and significant impact on the net benefits of academic information system.Based on the analysis, the success of academic information system at the ITS has a percentage of 62%, which means the success of ITS academic information system at the level of "success", supported by the success factors generated in this study.

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